Your membership/billing agreement requires that all cancellations must be sent Certified Mail.
Sending your cancellation documents by Certified Mail via the United States Postal Service (USPS) ensures that the mail piece is able to be tracked to its destination. In the event that we do not receive your cancellation, your USPS tracking number would serve as proof of when you sent the mail piece to us. For further confirmation of delivery, we do suggest also adding a Return Receipt request to your mail piece. Once we take possession of your document with a return receipt slip attached, we will sign and date your slip and return it back to you via USPS.
All cancellation requests are based on the postmarked date of your letter, regardless of when we receive or process the cancellation.
Please note, we cannot accept cancellations sent via any website or business that claims to be able to cancel your membership on your behalf. Often, such third-party websites will charge a fee to you to perform a cancellation service but offer no guarantee that your membership will be canceled or even submitted to NAC for cancellation. Please note, any fee that you pay to such services are paid to that service only. You would still remain responsible for any fees or term payments noted in your contract that may be necessary for cancellation. Fees paid to third party online cancellation services such as "Cancel Wizard" are not credited to your billing account nor does NAC or any client of NAC receive payment from such services. Third party / online cancellation services are not endorsed, authorized, or approved as a method for submitting cancellation requests to our offices. Cancellations must be sent only to the party (NAC) listed in your Membership Agreement and only by the method (USPS Certified Mail) listed in the Membership Agreement not only for your protection but to ensure the highest likelihood of your cancellation being received and processed.