Your cancellation is based off of the postmarked date of your mailed cancellation request. Receipt and processing of your cancellation may take up to 15 business days due to factors out of our control (such as mail delays). In the event that you incur an additional billing charge between the time that you mail your letter and our receipt and processing of the cancellation request, if you are entitled to a refund, we will automatically set up a refund (if warranted) for any charge that occurred after the postmarked date of your request.
You will be issued a refund if:
- You are cancelling immediately following the conclusion of the 16-week Challenge program, you have made all requisite payments (at least 4 months / 16 weeks) on time, and the transaction from NAC occurred after the postmarked date of your cancellation request. This refund is automatic and will be issued immediately following the processing of your cancellation request by our cancellation department.
- Your account was billed in error.
You will not be issued a refund if:
- Your account is/was in arrears. Your membership must be paid current in order for NAC to process a cancellation request. Any payment due prior to the postmarked date of your cancellation request must be made prior to cancellation. You will be given an opportunity to bring your account current prior to the processing of your cancellation. If your account remains in arrears, your cancellation may be denied.
- Your cancellation requires an additional fee to terminate the agreement (such as a written 30-day notice, a relocation clause, or a buyout option). You will be given an opportunity to remit necessary payment to satisfy your cancellation requirements. If we do not hear back from you, or payment is not made to satisfy any cancellation requirements, your cancellation may be denied.
- Your cancellation was denied. Please review the email we send to you following a cancellation denial for specifics.
If you have additional questions or concerns regarding cancellations or refunds, please contact our offices via the contact form or by telephone at (800) 992-6024 extension 1. Please note, disputing (charge back) transactions that occurred after you mailed your cancellation date may cause significant delays in processing your cancellation request, and may lead to your cancellation being reversed or invalidated.